OFFICE POLICIES

Front Desk at Clinic

APPOINTMENTS

Please keep travel time traffic into consideration when planning your visits. If possible try to arrive about 15 min before your appointment time if this is your first visit. If you are more than 15 minutes late we will need to reschedule your appointment and it will be treated as a missed appointment. We do our best to stay on schedule and not run late, however if for some reason your acupuncturist is late on starting your session, you will still be given the full time for a complete session.

 

CANCELLATION POLICY

We understand emergencies do come up, however in most circumstances we require and enforce a minimum of 24 hours notice for cancellation or rescheduling, to avoid being charged for your appointment. 

Your Traditional Chinese Medicine Physician (Acupuncturist), Gazania, L.Ac wants to be available for your needs and the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen.

We will enforce a policy of charging for no show appointments, and those appointments not cancelled within 24 hours. There will be a $25 assessed the first time we do not receive a call within 24 hours to cancel an appointment. Additional last minute cancellations will be assessed a fee of $40. A no show will be charged full price.

The cancellation fee will be waived if the appointment is cancelled and rescheduled for the same day if time is available .

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.

 

PAYMENT OPTIONS

Payments are due to our office at the time of your visit. We accept Visa, MasterCard, American Express and cash. You may also use Flex spending account (FSA) or Health Savings Accounts (HSA) for payments.

 

WE DO NOT ACCEPT INSURANCE.

 

DISCOUNT PACKAGES

We provide discount packages to allow a significant savings for a series of acupuncture sessions. These packages are considered non-refundable. If there is a circumstance where the package must be refunded, you lose the discounted per visit rate. The remaining value is determined by subtracting the visits used, at the normal office rate, from the package price. There is also a 10% banking/refund fee.

PARKING

We have plenty of free parking (parking lot and street parking)

 

HOURS OF OPERATION

We are open three days a week, Monday, Wednesday, Friday and every other Saturday. We offer morning, afternoon and evening appointments. Please look at our online booking page to schedule a time or call our office for more information at 510-456-0048

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HERBS

Unopened bottles of supplements can be returned within 30 days with receipt. Custom herbal formulations are non-refundable.

 

CONTACTING YOU

Our online scheduling system will automatically send you email confirmations are reminders. Please be sure we have the best email address on file for our communication needs. We typically do most communications via email but we are happy to speak with you at any time on the phone to assist in coordinating appointments for you. Just call 510-456-0048

 

QUIET ZONE

We try our utmost to have your visit to Naturally Gazania Acupuncture and Wellness be relaxing and therapeutic. We ask that you turn cell phones off, keep your voices low and refrain from bringing small children.

 

ALL STAFF / PRACTIONER ARE REQUIRED TO WEAR MASK.