OFFICE POLICIES

Receptionist

APPOINTMENTS

Please keep travel time traffic into consideration when planning your visits. If possible try to arrive about 15 min before your appointment time if this is your first visit. If you are more than 15 minutes late we will need to reschedule your appointment and it will be treated as a missed appointment. We do our best to stay on schedule and not run late, however if for some reason your acupuncturist is late on starting your session, you will still be given the full time for a complete session.

 

CANCELLATION POLICY

We understand emergencies do come up, however in most circumstances we require and enforce a minimum of 24 hours notice for cancellation or rescheduling, to avoid being charged for your appointment.

 

PAYMENT OPTIONS

Payments are due to our office at the time of your visit. We accept Visa, MasterCard, American Express and cash. 

 

DISCOUNT PACKAGES

We provide discount packages to allow a significant savings for a series of acupuncture sessions. These packages are considered non-refundable. If there is a circumstance where the package must be refunded, you lose the discounted per visit rate. The remaining value is determined by subtracting the visits used, at the normal office rate, from the package price. There is also a 10% banking/refund fee.

 

INSURANCE POLICY

 We do not accept insurance at this time, however, we do accept HSA/FSA cards. If you have out of network health insurance benefits, you can submit documentation in the form of a Superbill (which we can provide) to them for reimbursement for your care. It is the responsibility of the patient to ensure their Insurance offers reimbursement for Acupuncture services and the condition they are being treated for. All products and services we provide must be paid for at time of visit.

 

PARKING

We have plenty of free parking.

 

HOURS OF OPERATION

We are open three days a week, Monday, Friday and every other Saturday. We offer morning, afternoon and evening appointments. Please look at our online booking page to schedule a time or call our office for more information at 510-456-0048

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HERBS

Unopened bottles of supplements can be returned within 30 days with receipt. Custom herbal formulations are non-refundable.

 

CONTACTING YOU

Our online scheduling system will automatically send you email confirmations are reminders. Please be sure we have the best email address on file for our communication needs. We typically do most communications via email but we are happy to speak with you at any time on the phone to assist in coordinating appointments for you. Just call 510-456-0048

 

QUIET ZONE

We try our utmost to have your visit to Naturally Gazania Acupuncture and Wellness be relaxing and therapeutic. We ask that you turn cell phones off, keep your voices low and refrain from bringing small children.

 

ALL STAFF / PRACTIONER / PATIENTS ARE REQUIRED TO WEAR MASK REGARDLESS OF VACCINATION STATUS.